Your Satisfaction is Our Priority
We've built our shipping and return policies around one simple principle: your complete satisfaction. Every massager is carefully packaged, fully insured, and backed by our 30-day money-back guarantee. We stand behind the quality of our products and the reliability of our service.
When you order from us, you're not just buying a massager—you're investing in pain relief with the confidence that we've got your back every step of the way. From fast processing to real-time tracking to hassle-free returns, we've eliminated the stress from online shopping.
Thank you for choosing us. We're committed to delivering exceptional products and exceptional service.
We offer a hassle-free 30-day return policy on all body massagers:
Return Window: 30 days from purchase date
Condition: Item must be in original, unused condition with all packaging
Return Shipping: We cover return shipping costs
Refund Timeline: Refunds are processed within 5-7 business days of receiving your return
To start a return, contact our support team with your order number, and we'll provide a prepaid return label.
Returning your massager is easy:
1. Contact our customer support team at infosupport@sivoae.com or through our website chat
2. Provide your order number and reason for return
3. We'll email you a prepaid return shipping label
4. Pack your item securely and drop it off at any shipping location
5. Once we receive and inspect your return, we'll process your refund
The entire process typically takes 7-10 business days from start to finish.
We're here to help! Reach out to our customer support team:
Email: infosupport@sivoae.com (Response within 12 hours)
Contact Form: Available on our "Contact Us" page (Response within 24 hours)
We're committed to resolving any issues quickly and ensuring your complete satisfaction with your purchase.
Once your order ships, you'll receive a confirmation email with a tracking number and a link to monitor your package in real-time.
You can also track your order by:
1. Logging into your account on our website
2. Clicking on the "Order Look Up" page and paste your tracking number
3. Clicking the tracking link to view real-time updates
Tracking updates are typically available within 24 hours of shipment and refresh every few hours as your package moves through our shipping network.
If your package hasn't arrived within the estimated delivery window, here's what to do:
1. Check your tracking number for the latest status
2. Wait 2-3 additional business days (delays sometimes occur in transit)
3. If still not received, contact our support team with your order number and tracking number
We'll investigate with the carrier and either locate your package or issue a replacement immediately. We stand behind every delivery!
We want you to receive your massager in perfect condition. If your package arrives damaged or is lost:
Damaged Package: Contact us within 48 hours with photos of the damage. We'll send a replacement immediately.
Lost Package: If your package doesn't arrive within 5 business days after the estimated delivery date, contact us. We'll file a claim with the carrier and send a replacement at no cost.
Our full insurance coverage means you're never out of pocket. We handle all claims and replacements directly.
Free Shipping: Orders over £60 (Standard shipping, 3-6 business days)
Standard Shipping: £6.99 for orders under £60
All prices are in GBP. Shipping is a flat rate of £6.99 for all orders, including international delivery.
We're confident you'll love your massager! If you're not completely satisfied within 30 days of purchase, we'll refund your full purchase price—no questions asked.
Simply contact our customer support team with your order number, and we'll process your return. You can return the item in its original condition, and we'll cover the return shipping cost.
This guarantee applies to all our body massagers and demonstrates our commitment to your satisfaction.
Yes! All orders are fully insured against loss and damage during shipping. If your package arrives damaged or goes missing, we'll replace it immediately at no additional cost.
We work with trusted shipping carriers and use tracking on all orders. If you notice any issues with your delivery, contact us within 48 hours of the expected delivery date, and we'll investigate and resolve the issue promptly.
We offer fast shipping with the following delivery estimates:
Standard Shipping: 3-6 business days (Free on orders over £60)
Orders are processed within 24 hours of purchase. Delivery times begin after your order ships.
Yes! We ship to over 100 countries worldwide. International shipping times vary by location:
Canada & Mexico: 4-8 business days
Europe: 3-6 business days
Asia & Australia: 4-9 business days
International orders include full tracking and insurance. Customers are responsible for any applicable customs duties or taxes.
All orders are processed within 24 hours of purchase, Monday through Sunday.
Once your order is processed, you'll receive a shipping confirmation email with a tracking number. You can use this number to monitor your package in real-time.
